What should a guard do if someone is acting aggressively towards them?

Choosing to de-escalate the situation and maintain a safe distance is the most effective response when faced with aggression. This approach is rooted in conflict resolution principles, prioritizing safety for both the guard and the individual exhibiting aggressive behavior. By focusing on de-escalation, the guard aims to diffuse the tension and reduce the likelihood of escalation into physical confrontation.

Maintaining a safe distance is also crucial; it allows the guard to observe the individual without putting themselves in harm's way, while also reducing the perceived threat to the aggressive person, which can help calm them down. De-escalation techniques can include speaking in a calm and measured tone, using open body language, and validating the individual's feelings without agreeing with aggressive behavior.

This method enhances not only the safety of the security personnel but also contributes to a more positive resolution of the situation, fostering a sense of control and order.