What should a security guard do if they are unsure of a policy or procedure?

When a security guard is unsure about a policy or procedure, the most appropriate action is to refer to a manual or supervisor. This approach ensures that the guard is adhering to established protocols and maintaining consistency within the organization. Security policies and procedures are typically designed to ensure safety, legal compliance, and operational efficiency. By consulting a manual or supervisor, the guard can obtain accurate information and guidance, which helps to prevent potential errors that could lead to serious consequences, including safety risks or legal issues.

Moreover, referring to a manual or supervisor aligns with the professional responsibility of security personnel to act competently and confidently. It demonstrates a commitment to following established guidelines rather than making assumptions that could result in misinterpretations of the policy. This practice fosters a culture of communication and support within the team, ultimately enhancing overall effectiveness in security operations.