When is it appropriate for a security guard to call law enforcement?

Calling law enforcement is most appropriate when a crime is in progress or when someone is in immediate danger. In such situations, the safety and security of individuals are paramount. A security guard is trained to assess situations and recognize when they escalate to a level that requires the intervention of law enforcement.

For example, if a guard witnesses a theft occurring or sees someone threatening another person, contacting the police is critical to ensure a rapid response to protect those involved and to help prevent further escalation of the situation. This action aligns with the responsibilities of a security guard, which include maintaining safety and security and facilitating a quick response to emergencies.

The importance of this response is heightened because law enforcement has the authority and resources to manage criminal behavior effectively, which security guards typically do not possess. Their role is primarily to observe, report, and deter crime, but when immediate action is necessary, law enforcement should be involved for the safety of all.